Parsely, Inc. ("Parse.ly", "we," "us," or "our"), is committed to protecting and respecting your privacy. Our Parse.ly Service allows customers to track usage and activity on websites and applications on a non-personal basis; to perform analytics related to the tracking; and, to store, query, aggregate, and export data related to the tracking (the "Parse.ly Service"). The Parse.ly Service powers several Parse.ly products that go by names such as Parse.ly Analytics, Parse.ly Currents, Parse.ly Dashboard, Parse.ly Video Analytics, Parse.ly Mobile App, Parse.ly Overlay, Parse.ly SDK, Parse.ly Data Pipeline, Parse.ly API, and other such names, as detailed on our website at https://www.parse.ly (the "Site").
As a general rule, there are two categories of users of the Site and Parse.ly Service: Our "Customers", who are operators or publishers of websites and applications that integrate the Parse.ly Service ("Customer Sites"), and "Visitors", who are visitors to our Site or who are visitors to Customer Sites integrating the Parse.ly Service and about whom we may receive Personal Information from our Customers.
Where Parse.ly collects or receives Personal Information about Visitors directly from Visitors, we will explain the purposes for which we collect and use such Personal Information, the types of third parties to which we disclose that information, and the choices and means, if any, we offer you for limiting the use and disclosure of Personal Information about you. This explanation will be provided as soon as practicable and, in any event, before we disclose your Personal Information or use such information for a purpose materially different than that for which it was originally collected or processed.
Where Parse.ly collects or receives Personal Information about Visitors from our Customers, which occurs when we are acting as a provider of Services to our Customers on Customer Sites, we do so as a processor (under GDPR) and/or service provider (under CCPA) of Personal Information on behalf of our Customers. We will use such information in accordance with the notices provided to Visitors by our Customers and in accordance with the choices Visitors made with respect to such Personal Information, as communicated to us by our Customers.
Collection and Use of Information Through Our Site
Visitor- and Customer-Provided Information: When Visitors visit our Site, we may collect certain types of information about you that you submit voluntarily. This information is "Personal Information" since it identifies you, and may include your name, address, email address, and telephone number. This may occur when you send us an email, submit a website form requesting information about Parse.ly or our Services, use an on-site live chat service, or otherwise communicate with us. Our legal basis for processing this information is your consent, the performance of a contract between you and us, and our legitimate interests, namely the proper administration of our Site and communications with Visitors.
Automatically-Collected Information: Whether you are a Visitor visiting our Site or acting on behalf of a Customer as part of the registration process, we may receive additional information about you that is collected automatically. This additional information may include Internet protocol (IP) address, domain names, browser, device type, access times, the web pages you view, and other tracked user actions. This information may also include Cookies (defined below), web bugs, device information, and navigational data like Uniform Resource Locators (URLs), which we may use to gather information regarding the date and time of your visit, as well as your geo-location (from your IP address). "Cookies" are small pieces of information that a website sends to your browser. "Session" Cookies do not track where you have been on the internet and do not gather information about you that could be used for marketing purposes. Session Cookies are only stored for the duration of your visit to the Site and are deleted from your device when you close your browser. "Persistent" Cookies are saved on your device for a fixed period of time after you close your browser and are activated each time you visit our Site. We use both "session" cookies and "persistent" cookies on our Site and in our Service. Standing alone, the Cookies we use do not personally identify you but merely recognize your web browser. Persistent Cookies can be removed by following your Internet browser help file directions. If you choose to disable Cookies, you may experience session errors and may need to log-in again each time you use the Services. Our legal basis for processing this information is consent and our legitimate interests, namely monitoring and improving our Site and Services.
How We Use Information We Collect Through Our Site: We use information that we collect through our Site to respond to your requests, resolve problems, improve the quality of the Site and Services, and market our products or services and those of third parties to you. We may also anonymize Personal Information by removing identifying characteristics and aggregating it with the information of others so that it no longer constitutes "Personal Information". We may use such information to create compilations of aggregated data and/or statistics and reports, and any other uses without restriction. We may use information we collect through our Site to comply with our legal and regulatory obligations, policies and procedures, and for internal administrative purposes.
Collection and Use of Information Through the Parse.ly Service
Client-Provided Information From Customer Sites: When Visitors visit our Customer Sites, we may process information about you that is provided to us by our Clients. This additional information may include your Internet protocol (IP) address, universal unique identifier (UUID), domain names, browser, device type, access times, the web pages you view, and other tracked user actions. This information may also include Cookies, web bugs, device information, and navigational data like Uniform Resource Locators (URLs) to gather information regarding the date and time of your visit, as well as your geo-location (from your IP address). "Session" Cookies do not track where you have been on the internet and do not gather information about you that could be used for marketing purposes. Session Cookies are only stored for the duration of your visit to the Customer's Site and are deleted from your device when you close your browser. "Persistent" Cookies are saved on your device for a fixed period of time after you close your browser and are activated each time you visit the Customer's Site. We use both "session" cookies and "persistent" cookies in our Service. Standing alone, the Cookies we use do not personally identify you but merely recognize your web browser. Persistent Cookies can be removed by following your Internet browser help file directions. If you choose to disable Cookies, you may experience session errors and may need to log-in again when using Customer Sites. Our legal basis for processing this information is consent and our legitimate interests, namely delivering our Services to our Customers.
Registration and Billing Information Through the Parse.ly Service: When Visitors access the Services on behalf of a Customer, we may process information about you that was provided by you when you registered, for example, the Customer's name, email address, and password ("Registration Information"). We also collect certain information from Visitors accessing the Services on behalf of a Customer, including credit card numbers and associated billing information ("Billing Information") in order to process subscriptions. Our legal basis for processing this information is the performance of a contract between our Customer and us.
How We Use Information We Collect Through the Parse.ly Service: We use information that we collect through the Parse.ly Service to provide our Services to our Customers; respond to your requests, resolve problems, improve the quality of the Services, and market our products or services and those of third parties to you. We will use Registration Information from our Customers only for purposes of authentication, and we will use Billing Information from our Customers only to process Customer payments. We may also anonymize such information by removing identifying characteristics (if any) and aggregating it with the information of others. We may use such information to create compilations of aggregated data and/or statistics and reports, and any other uses without restriction. We may use information we collect through the Parse.ly Service to comply with our legal and regulatory obligations, policies and procedures, and for internal administrative purposes.
(Disclosing Personal Information to Third Parties)
Parse.ly will offer you the opportunity to choose whether your Personal Information is to be used for a purpose materially different from the purpose for which it was originally collected or subsequently authorized by you.
Parse.ly does not request or knowingly receive or collect Sensitive Personal Information. Nonetheless, if at any point in the future Parse.ly receives or collects Sensitive Personal Information about you, Parse.ly will not process such information about you for purposes other than those for which the information was originally obtained or subsequently authorized by you unless you explicitly consent to the processing, or as required or permitted, or where not prohibited by law or regulation. "Sensitive Personal Information" means Personal Information that reveals race, ethnic origin, political opinion, religious or philosophical beliefs, trade union membership, genetic data, biometric data where processed to uniquely identify a person, any information that concerns medical or health conditions or sex life, or information relating to the commission of a criminal offense.
Opting Out of Collecting Information About You on Customer Sites
(For Visitors to Customer Sites)
When Visitors visit our Customer Sites, we may process information about you that is provided to us by our Clients. If you prefer that we do not process Personal Information about you on Customer Sites provided to us by our Clients, please click here, or contact us as set forth in the "Contact Us" section.
Please note that this opt-out link sets a persistent cross-site cookie (also called a "third-party cookie") that instructs our standard integration module for the Parse.ly Service not to store information related to your usage. However, you may find it more convenient to leverage a tracking-protection service to opt out of our Parse.ly Service tracking. This is because, for technical reasons related to the default configuration of the software of third parties that we cannot control, our opt-out link does not work in every browser, operating system and device environment. To more effectively opt-out of Parse.ly tracking, you may use a "tracking script blocking tool", such as the "Tracking Protection" feature provided by the open-source Mozilla Firefox web browser. Similar tools exist for mobile applications and other browsers. To block Parse.ly tracking using these tools, you may blacklist this domain: pixel.parsely.com.
Opting Out of Marketing Communications
If you receive marketing or promotional emails from us, you may unsubscribe at any time by following the instructions contained within the email or by sending an email to the address provided in the "Contact Us" section.
ACCOUNTABILITY FOR ONWARD TRANSFER
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. Taking into account the risks involved in the processing and the nature of the Personal Information we process, Parse.ly maintains appropriate administrative, technical, and physical safeguards to protect Personal Information in our possession against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing. This includes, for example, firewalls, password protection, encryption, and other access and authentication controls.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on the Service, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If you believe your Personal Information has been compromised, please contact us as set forth in the "Contact Us" section.
We have a security incident response program designed to promptly respond to and escalate any potential privacy or security incident. If we learn of a security incident, we will inform you and the authorities of the occurrence of the breach in accordance with applicable law.
DATA INTEGRITY AND PURPOSE LIMITATION
Parse.ly endeavors to use Personal Information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by the Individual. Parse.ly will take reasonable steps designed to ensure that only Personal Information that is relevant to its intended use, accurate, complete, current, and otherwise reliable in relation to the purposes for which the information was obtained is used by Parse.ly for as long as Parse.ly retains possession of such information. Parse.ly's Personnel have a responsibility to assist Parse.ly in maintaining accurate, complete, and current Personal Information. When acting as a provider of Services to its Customers on Customer Sites, Parse.ly endeavors only to process Personal Information that is relevant to its Services, and for purposes compatible with those for which the Personal Information was collected; wherever possible, such Personal Information is non-identified.
ACCESSING AND CONTROLLING YOUR INFORMATION
Data protection laws (notably, the GDPR and the CCPA) make a distinction between organizations that process Personal Information for their own purposes (known as "controllers" (under the GDPR) and/or "businesses" (under the CCPA)) and organizations that process personal data on behalf of other organizations (known as "processors" (under the GDPR) and/or "service providers" (under the CCPA)). If you have a question or complaint about how your Personal Information is handled, these should always be directed to the relevant controller (or business), since the controller (or business) has primary responsibility for your Personal Information.
For Visitors to Customer Sites: When Parse.ly acts as a provider of Services to its Customers on Customer Sites, we are a processor (under the GDPR) and/or service provider (under the CCPA) in respect of Personal Information about Visitors to Customer Sites that Customers provide us. We have no direct relationship with Visitors to Customer Sites, and any such Visitors who seek access, or who seek to correct, amend, or delete their Personal Information should direct their inquiries to the relevant Customer which has transferred such Personal Information to Parse.ly for processing. We will assist our Customers in fulfilling their obligations under applicable law to respond to such requests by individuals to access, correct or amend, delete, restrict processing of or port their Personal Information.
Please note that while any amendments, corrections, or deletions will be reflected in active user databases (as updated within a reasonable period of time), Parse.ly may retain all Personal Information for backups, archiving, prevention of fraud and abuse, analytics, and satisfaction of other legal obligations we reasonably believe applicable.
HOW WE TRANSFER DATA WE COLLECT INTERNATIONALLY
Although Parse.ly does not rely on the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework (as such Frameworks are set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Information from the European Economic Area (“EEA”) countries (and Iceland, Liechtenstein, and Norway) and Switzerland transferred to the United States (collectively, the “Privacy Shield”)) as a legal basis for transfers of Customer Data in light of the judgment of the European Court of Justice (“ECJ”) in Case C-311/18, nonetheless Parse.ly has certified that it adheres to the Privacy Shield Principles with respect to such data and, for as long as Parse.ly is self-certified to the Privacy Shield, Parse.ly agrees to process EU Data in compliance with the Privacy Shield Principles. To learn more about the Privacy Shield program, and to view our certification page, please visit https://www.privacyshield.gov
Under the Privacy Shield, Parse.ly is subject to the investigatory and enforcement powers of the Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
In compliance with the Privacy Shield Principles, Parse.ly has committed to resolve complaints under the Privacy Shield Principles about your privacy and our collection or use of your Personal Information transferred to the United States to an independent dispute resolution mechanism, the BBB EU PRIVACY SHIELD, operated by the Council of Better Business Bureaus. EEA countries (and Iceland, Liechtenstein, and Norway) and Swiss individuals with Privacy Shield inquiries or complaints should first contact Parse.ly by email at email@example.com.
If you do not receive timely acknowledgment of your complaint from Parse.ly, or if your complaint is not otherwise satisfactorily addressed, please visit https://www.bbb.org/EU-privacy-shield/for-eu-consumers for more information and to file a complaint. This service is provided free of charge to you.
If your complaint involves human resources data transferred to the United States from the EEA (and Iceland, Liechtenstein, and Norway) and/or Switzerland in the context of the employment relationship, Parse.ly commits to cooperate with the panel established by the EU data protection authorities (DPA Panel) and/or the Swiss Federal Data Protection and Information Commissioner, as applicable, and to comply with the advice given by the DPA panel and/or Commissioner, as applicable, with regard to such human resources data. To pursue an unresolved human resources complaint, you should contact the state or national data protection or labor authority in the appropriate jurisdiction. Contact details for the EU data protection authorities can be found here. Complaints related to human resources data should not be addressed to the BBB EU PRIVACY SHIELD.
If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See Privacy Shield Annex 1 here.
Standard Contractual Clauses
While the ECJ’s decision in Case C-311/18 has raised uncertainty (and possibly invalidated) the EU-U.S. Privacy Shield Framework, we rely on other data transfer mechanisms to ensure the privacy and protection of customer data, including the standard contractual clauses (“SCCs”) and other mechanisms approved by the European Union and Switzerland, respectively, for transfers of Personal Information from the EEA (and Iceland, Liechtenstein, and Norway) and Switzerland, which remain a valid means of transfer. A copy of the relevant SCCs can be obtained by contacting us at firstname.lastname@example.org.
Parse.ly encourages you to raise questions about our processing or disclosure of your Personal Information by contacting us, as set forth in the "Contact Us" section.
USE OF THIRD PARTY ANALYTICS
Parse.ly also uses analytics services provided by third parties, which may include, but is not limited to, Google Tag Manager, Google Analytics, Marketo, MixPanel, Amplitude, Optimizely, Datadog, NewRelic, Sentry, Front, Intercom, WordPress Stats, and Wistia.
The Site may contain links to other websites that are not owned or controlled by us. When you click on such a link, you will leave our Site and go to another site. During this process, another entity may collect Personal Information from you. We have no control over, do not review, and are not responsible for the privacy policies of or content displayed on such other websites.
In compliance with the requirements of Children's Online Privacy Protection Act (COPPA), and other such children's privacy protections, please be advised that the Site is a general audience site and does not offer services directed to individuals under 13 years of age. No one under the age of 13 may provide any information to or on the Site. We do not knowingly collect personal information from individuals under 13.
If you are under 13, do not use or provide any information on this Site. Do not register on this Site. Do not use any of the interactive features of this Site, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use.
Should an individual whom we know to be under the age of 13 send personal information to us, we will delete or destroy such information as soon as reasonably possible. If you believe we might have this type of information, please contact us as set forth in the "Contact Us" section.
SUPPLEMENTAL PRIVACY NOTICE FOR CALIFORNIA RESIDENTS (CCPA)
Information We Collect (CCPA)
Our Site and our Services (on Customer Sites) collect Personal Information. In particular, our Site and our Service have collected the following categories of Personal Information from consumers within the last twelve (12) months:
(Note: in this table, Yes indicates that a given category of data was collected, and No indicates that a given category of data was not collected.)
|Category and Examples||Collected on the Site?||Collected on our Services (on Customer Sites)?|
|A real name, Internet Protocol address, email address, or other similar identifiers.|
|B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))||Yes||No|
|A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some Personal Information included in this category may overlap with other categories.|
|C: Protected classification characteristics under California or federal law||No||No|
|Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).|
|D. Commercial information||No||No|
|Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.|
|E. Biometric information||No||No|
|Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.|
|F. Internet or other similar network activity||Yes||Yes|
|Browsing history, search history, information on a consumer's interaction with a website, application, or advertisement.|
|G. Geolocation data||Yes||Yes|
|Physical location or movements.|
|H. Sensory data||No||No|
|Audio, electronic, visual, thermal, olfactory, or similar information.|
|I. Professional or employment-related information||No||No|
|Current or past job history or performance evaluations.|
|J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).||No||No|
|Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.|
|K. Inferences drawn from other Personal Information.||Yes||No|
|Profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.|
Collecting Personal Information listed in categories A, F, and G in the table above is essential to our operation of our Site and to our delivery of Services to Customers. This stems from our legitimate interests, which include monitoring and improving our Site, and performing analytics on behalf of our Customers in delivery of our Services.
Information in Category B is collected on our own Site and is used to respond to your requests, resolve problems, improve the quality of the Site and Services, and market our products or services to you. For example, we may collect a full name, email address, mailing address, and phone number in a web-based form for the purpose of scheduling a sales call. We do not knowingly collect social security numbers, passport numbers, driver's license numbers, or any other such similarly sensitive information.
While we do not collect Personal Information listed in Category K in the table above ("Inferences drawn from other Personal Information") from Visitors to Customer Sites, Parse.ly does aggregate information from large groups of visitors, in an anonymous and de-identified way, and these aggregations may rely on algorithmic inferences drawn from Personal Information collected on those Sites, as listed in other categories above. We use such information to create compilations of aggregated data and/or statistics and reports.
Note that "Personal Information" does not include:
- Publicly available information from government records.
- De-identified or aggregated consumer information.
Information excluded from the CCPA's scope, including:
- Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
- Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver's Privacy Protection Act of 1994.
We obtain the categories of Personal Information listed above from the following categories of sources:
- Directly from our Customers or their agents. For example, from documents that our Customers provide to us related to the Service for which they engage us.
- Indirectly from our Customers or their agents through their use of our Service. For example, data about Visitors we collect from our Customers through their use of our Service.
- Directly and indirectly from activity on our Site. For example, from submissions through our Site’s portals or website usage details collected automatically.
Use of Personal Information (CCPA)
We may use or disclose the Personal Information we collect for one or more of the following business purposes:
- To fulfill or meet the reason for which the information is provided.
- To provide you with information, products or services that you request from us.
- To provide you with email alerts, event registrations and other notices concerning our products or services, or events or news, that may be of interest to you.
- To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collections.
- To improve our Site and present their contents to you.
- For testing, research, analysis and product development.
- As necessary or appropriate to protect the rights, property or safety of us, our clients or others.
- To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
- As described to you when collecting your Personal Information or as otherwise set forth in the CCPA.
- To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us is among the assets transferred.
We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Sharing Personal Information (CCPA)
We may disclose your Personal Information to a third party for a business purpose. When we disclose Personal Information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that Personal Information confidential and not use it for any purpose except performing the contract.
We disclose your Personal Information for a business purpose to the following categories of third parties:
- Our affiliates.
- Service providers.
- Third parties to whom you or your agents authorize us to disclose your Personal Information in connection with products or services we provide to you.
In the preceding twelve (12) months, we have not sold any Personal Information.
Your Rights and Choices (CCPA)
The CCPA provides California residents with specific rights regarding their Personal Information. This section describes your CCPA rights and explains how to exercise those rights.
Access to Specific Information and Data Portability Rights (CCPA)
You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months. Once we receive and verify your request, we will disclose to you:
- The categories of Personal Information we collected about you.
- The categories of sources for the Personal Information we collected about you.
- Our business or commercial purpose for collecting or selling that Personal Information.
- The categories of third parties with whom we share that Personal Information.
- The specific pieces of Personal Information we collected about you (also called a data portability request).
(Applicable if we sell or disclose your Personal Information for a business purpose) Two separate lists disclosing:
- Sales, identifying the Personal Information categories that each category of recipient purchased; and
- Disclosures for a business purpose, identifying the Personal Information categories that each category of recipient obtained.
Deletion Request Rights (CCPA)
You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service providers to:
- Complete the transaction for which we collected the Personal Information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug products to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
- Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
- Comply with a legal obligation.
- Make other internal and lawful uses of that information that are compatible with the context in which you provided it.
Exercising Access, Data Portability, and Deletion Rights (CCPA)
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
- Calling us at: +1-212-920-6846
- Emailing us at: email@example.com
- Contacting us via our web-based form: https://www.parse.ly/contact
Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
- Provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Information provided in a verifiable consumer request to verify the requestor's identity or authority to make the request.
Response Timing and Format (CCPA)
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request's receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your Personal Information that is readily usable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
- Deny you goods or services.
- Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
- Provide you a different level or quality of goods or services. Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
Changes to This Privacy Notice (CCPA)
We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will notify you by email, and/or provide broader notice via other communication channels, such as our email newsletter, our public Twitter account, our public blog, or notifications on our Site or in our Service.
Contact Information (CCPA)
- Calling us at: +1-212-920-6846
- Emailing us at: firstname.lastname@example.org
- Contacting us via our web-based form: https://www.parse.ly/contact
You may also contact us by US mail by writing to:
P.O Box 7353
New York, NY 10116
But, for the speediest handling of your request, we recommend email.