Chrome Extension: Why won't the Parse.ly Chrome Extension load?
There are a few different instances in which the Parse.ly Chrome Extension would fail to load when it is clicked. The Chrome Extension is intended to be used while on your actual website (the one you are tracking), not the Parse.ly dashboard.
On the Homepage/Section page
On a Post/Article Page
If you are on a post/article page that contains content and the Chrome Extension does not load, this could be due to a few reasons:
- You may not have access to the Parse.ly account for that website. Having access to a partner site’s dashboard does not guarantee you access to this one.
- You do not have the JS tracker on that page.
- You have a firewall which is blocking the Chrome Extension from launching (although this is unlikely because it uses Port 443 like all HTTPS traffic)
- Your version of Chrome could be outdated
It loads but there is no data
If the sidebar appears when the extension loads, but there is no data present, please take a screenshot of the issue and contact our support team at firstname.lastname@example.org.
If you have checked all of the above and the Parse.ly Chrome Extension is still not loading when being clicked, please contact email@example.com and we’ll get you squared away as quickly as possible!