Troubleshooting

#The plugin doesn't include the Parse.ly tracker and/or metadata.

  1. Make sure you have specified the Site ID in the plugin's options.
  2. The plugin relies on the wp_head() and wp_footer() WordPress functions to work. If your site uses a non-standard WordPress template, these functions might not get called. In that case, get in touch with us at support@parsely.com.

#Why can't I see Parse.ly code on my post?

The code will only be placed on posts and pages which have been published in WordPress to ensure we don't track traffic generated while you're still writing a post or page. This means that by default the plugin will only be tracking posts with the publish status. This can be modified using like follows:

add_filter( 'wp_parsely_trackable_statuses', 'filter_trackable_statuses', 10, 2 );
function filter_trackable_statuses( $statuses, $post ) {
    $statuses[] = 'future';
    $statuses[] = ...
    return $statuses;
}

You may also be not tracking logged-in users, via the Track Logged-in Users option in Parse.ly's settings page on the WordPress admin.

Also, the tracking code is not inserted on password-protected pages in which the user hasn't input the password. This is done to avoid data leakage, but to prevent this behavior, the following filter can be added:

add_filter( 'wp_parsely_skip_post_password_check', '__return_true' );

#Why do I see duplicate content on Parse.ly Dash?

It is possible that you see seemingly duplicate content on your Parse.ly dashboard. That is a post or a page that is identical but is separated into two items. This is usually caused by a post having two separate urls, for instance, http://example.com/post-1 and http://wwww.example.com/post-1.

When the Parse.ly crawler goes onto the website, it will read the page's metadata, generated by the plugin. The plugin will extract the canonical URL from WordPress, which will then report to the crawler. The metadata outputted by the plugin can be modified using the wp_parsely_metadata filter.

However, we do not recommend this approach because it will only solve the issue at a Parse.ly level. Having multiple canonical URLs for your site can have severe implications, including SEO. We recommend fixing the issue at a WordPress level and moving your site to having just one canonical URL.

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