Integration Docs

Integration Docs

Troubleshoot your integration

Step 1

Is your problem related to a standard integration or another type of integration (e.g. tracking dynamically loaded content , Facebook Instant Articles , or Google AMP )?

Standard integration. Something else.

Step 3

Can you confirm that pageviews are firing using these directions? (Note: Parse.ly requires full—not relative—URLs.)

Yes, pageviews are firing. No, pageviews are not firing.

Step 3

Click on the arrow icon next to each duplicate post. Are you directed to a preview or staging site page or are you directed to different live production URLs that should be associated together?

Some of the URLs take me to preview/staging sites. I'm sent to different production URLs that should be associated together. Neither.

Solution

Please consult our Facebook Instant integration doc.

Solution

Please consult our Google AMP integration doc.

Solution

Please see our dynamic tracking doc for information on how to track pageviews for content that loads without a full-page refresh.

Step 4

If you go to this page in the dashboard, can you see the URL of the article in the list of non-post pages?

Yes, I can see the URL of the article in the list of non-post pages. No, I can't see the URL in the list of non-post pages.

Solution

Double check that the Parse.ly tracking script is included on the page and loads properly. If it is and issues persist, please contact our support team.

Solution

Sounds like we need to get a human involved. Please contact our support team .

Solution

It sounds like there's a problem with the Parse.ly canonical URL value for those articles. This “canonical URL” value is the primary key Parse.ly uses to associate together traffic from different URLs under a single post page.

Read this doc to learn about common canonical URL issues. After the metadata is updated, you'll need to recrawl the page .

Solution

Sounds like we need to get a human involved. Please contact our support team .

Step 5

This URL may have invalid metadata. What happens when you run the URL through the Parse.ly validator tool?

There are no errors. The validator tool returns errors.

Solution

Sounds like we need to get a human involved. Please contact our support team .

Solution

Sounds like we need to get a human involved. Please contact our support team .

Solution

Please fix the metadata on the article page.

  1. Update the metadata. Make sure it's formatted correctly using JSON-LD or parsely-metas documentation.
  2. After the metadata is updated, recrawl the page . If the article is more than 5 days old, contact your account manager to reconcile past traffic data with the updated record.

Do you have an urgent support question?