Is the discrepancy related to pageviews and unique vistors or referrer data?Pageviews or unique visitors. Referrer data.
Is the issue related to the number of video starts or engaged time?Video starts. Engaged time.
Troubleshoot the post traffic discrepancy first. Once that's resolved, move onto troubleshooting the video traffic discrepancy.
Is the number of pageviews or unique visitors in Parse.ly higher or lower than in the other tool?Higher. Lower.
Is Parse.ly displaying more direct traffic than the other tool?Yes. No, I'm having another issue.
In your browser, open the pages featuring the affected video. Follow
these instructions (note: search for a
videostart instead of a
verify that a
videostart fires for the video and
that the metadata associated with the
videostart is accurate.
After that, verify the
videostarts are firing with the
correct metadata on pages where the video is autoplayed
as a part of a queued loop. This ensures that the
will be associated with the correct data, regardless of
video's position is in the loop.
If the problem persists, please here contact our support team.
When engaged time for a video seems higher or lower than
expected, it's usually because
trackPause events haven't been
implemented correctly. Please check that these events are
by consulting these help docs. If they are
and the problem with engaged time persists,
contact our support team.
Follow the instructions in this help doc. Can you confirm that only a single pageview is firing on the pages where see the discrepancy?Yes, only one pageview is firing. More than one pageview is firing.
Is dynamic tracking implemented on the page?Yes, dynamic tracking is implemented on the page. No, the page is using the standard tracking integration.
Do you have Google AMP or Facebook Instant Articles (FBIA) pages that should be tracked in Parse.ly and included in the number of pageviews or unique visitors?Yes. No.
Can you verify Google AMP and FBIA articles are being tracked correctly in Parse.ly?Yes, AMP and FBIA articles seem to be tracking fine. No, AMP and FBIA articles are not showing up as described in the directions.